Everything you might want to know — in one place.

NEMT is scheduled, professional transportation to and from medical care for people who don’t require an ambulance but do need more support than a rideshare or taxi can provide. Think mobility assistance, accessibility, trained drivers, and someone who actually knows how to help an older or recovering patient get to and from the door.

The Greater Chicagoland area — the City of Chicago plus North, Northwest, West, Southwest, and South suburbs, including most of Cook and Lake County. See the full coverage map for the list of 60+ pinned cities and a ZIP-code lookup.

Ambulatory (walk-on sedan or SUV), wheelchair-accessible (ADA-compliant vans with side-loading ramps), and long-distance (30+ miles). We handle one-off rides, round-trips with wait, and recurring standing schedules.

We don’t provide stretcher or bariatric transport, we’re not an ambulance or 911 service, we don’t deliver medical care during transit, and we don’t bill Medicaid or insurance directly (LumityCare is private-pay / facility-pay only). For any medical emergency, please dial 911.

Monday–Saturday 7:00 AM–9:00 PM, Sunday by appointment. We cover daytime, evening, and weekend windows. As we grow, hours will expand — call us if a slot just outside our window matters to you.

24–48 hours notice is ideal and unlocks the most flexibility (driver assignment, route planning, written quote). Same-day rides are sometimes available — give us a call. For recurring needs like dialysis or weekly therapy, we set up a standing schedule once and it just runs.

Sometimes, depending on availability. We hold buffer slots specifically for facility partners and urgent family needs. The earlier we know, the better we can confirm. Call us directly for same-day — don’t use the online form.

Cancel by 3:00 PM CST the day before your ride at no charge. Cancellations made after that window will be charged a fee equal to the base fee for the trip. Trips booked after 3:00 PM CST the day before, and same-day bookings, are non-refundable — a confirmed trip holds a time slot that's no longer available to other riders. No-shows at pickup (passenger unavailable within 10 minutes of driver arrival) are charged the no-show fee, equal to the base fee. We’re flexible on genuine emergencies — just call us at (224) 531-8011 as soon as plans change.

You’ll get a written confirmation (email or text) once the ride is booked. The day before the ride, you get a reminder. On ride day, you get a notification when your driver is en route, when they arrive, and when the rider is delivered.

A few minutes is fine — we build in buffer. We arrive 5–10 minutes early and there’s a 10-minute grace period before wait-time billing starts. If you need longer (helping a parent gather things, finishing breakfast), just keep us posted by phone.

Yes — most medical-appointment rides are round-trips. Pricing is the one-way base + mileage doubled (one leg out, one leg back), and the appointment wait is free for the first 10 minutes; after that we bill $20 per 15-minute block. Select “Round-trip” in the booking form to see the full quote.

Each one-way ride has a base fee that covers pickup, driver, vehicle, mobility assistance, and a set number of included loaded miles. After those included miles, you’re charged a flat per-mile rate based on your service type and zone. The booking page’s quote calculator shows the exact math for your trip before you schedule.

Your base fee includes a set number of loaded miles (actual driving distance with you in the vehicle). Beyond those included miles, you’re charged a flat per-mile rate by zone and vehicle type:

• Local trips (up to 10 miles): Base fee includes the first 5 loaded miles. Beyond 5 miles — $3/mi (ambulatory) or $4/mi (wheelchair).
• Extended Area trips (11–30 miles): Base fee includes the first 10 loaded miles. Beyond 10 miles — $3/mi (ambulatory) or $4/mi (wheelchair).
• Long-distance trips (30+ miles): Custom-quoted based on distance, deadhead miles, time, tolls, and trip complexity.

Round-trip math: mileage is calculated per leg, then doubled. The quote calculator on the booking page shows the full breakdown — e.g. “3 mi × 2 legs × $3.00/mi” for a round-trip with 3 extra miles each way.

The range reflects factors that affect a specific ride: distance, time of day, vehicle type, mobility level, route complexity. We give a written quote before every ride so you see the exact number, not just a range. The booking page also has an instant quote calculator that computes the exact estimate from your addresses and trip type.

Driver, vehicle, fuel, insurance, mobility assistance (in/out of the home and clinic), pickup & drop-off notifications, and a set number of loaded miles (5 for Local trips, 10 for Extended Area trips). Per-mile billing only starts after those included miles.

Credit card, debit card, ACH/bank transfer, or check (for facility accounts). For one-off rides, payment is usually at booking after you approve the quote. For recurring or facility accounts, we send itemized weekly or monthly invoices with net-30 terms.

Absolutely. We can send the quote and payment link to whoever’s paying — many of our families have an adult child paying for a parent’s transport from a different state. The rider doesn’t need to touch the billing.

Wait time is billed at $20 per 15 minutes after a 10-minute grace period. For longer appointments, we sometimes leave and return at a scheduled call from the family — just tell us when you book.

You’ll get a notification before pickup with the driver’s name, photo, and vehicle description (make, model, color, plate). Our vans are branded “LumityCare Medical Transport” on the side. The driver will also call or text on arrival.

Every driver is background-checked, drug-screened, CPR & First-Aid certified, and trained in safe passenger assistance, wheelchair handling, and supporting frail, elderly, or cognitively-impaired riders. We hire for temperament as much as technical skill.

Drivers carry a direct line to dispatch. If anything is off — passenger discomfort, vehicle issue, route change needed — they call. We then call the booking contact. For any actual medical emergency, drivers are trained to dial 911 immediately rather than wait.

Of course. Tell the driver and they’ll stop at a safe, accessible location. For long-distance trips (30+ miles), bathroom and stretch breaks are planned into the route. No extra charge for reasonable breaks.

Ambulatory rides use clean, comfortable sedans or SUVs. Wheelchair rides use ADA-compliant vans with side-loading wheelchair ramps and securement points for wheelchairs of standard sizes. All vehicles are commercially insured, regularly maintained, and inspected to passenger-vehicle standards.

No. Our wheelchair-accessible vans let you stay seated in your wheelchair for the entire ride. The driver uses a side-loading ramp and secures the wheelchair with four-point tie-downs plus a passenger restraint.

Standard manual and power wheelchairs (up to roughly 30″ wide and 600 lbs combined). For larger or non-standard chairs (oversized power chairs, scooters, complex seating systems), call us first so we can confirm fit before booking.

Welcome on every ambulatory ride. The driver will help you in and out of the vehicle, stow the walker safely, and retrieve it at drop-off. No extra charge.

No — we transport you in your own wheelchair. If you don’t have one and need help walking, an ambulatory ride with door-to-door assistance is usually the right fit.

The driver meets you at your front door (not at the curb), helps you to the vehicle, assists you in, drives to the appointment, helps you out, and walks you to the building entrance. Reverse on the way back. If you need help inside the building — check-in counter, elevator, exam room — just ask.

Yes — this is one of the most common ways families work with us. You can book, get quoted, approve, and be cc’d on every notification. The rider just needs to be ready at the pickup time.

Yes. Caregiver ride-along is $15 per person, one-way. Often worth it for first rides, longer trips, or any patient who’d feel safer with a familiar face in the vehicle.

Tell us when you book — these notes get attached to every ride. We assign drivers who are particularly patient with cognitive or hearing changes, can send a driver photo to you in advance, and welcome a caregiver ride-along for the first ride or two.

Every driver is background-checked, drug-screened, CPR/First-Aid certified, and trained in safe passenger assistance. We carry commercial passenger insurance well above the personal-auto minimum. You’re notified at pickup, arrival, and home-safe — so you’re never wondering.

Tell us when you book and we’ll plan for it. For shorter visits we sometimes wait at the clinic; for longer ones we schedule a flexible return-pickup window. Wait time is billed at $20/15 min after a 10-min grace period — itemized on the quote so there are no surprises.

Not directly. LumityCare is private-pay or facility-pay only. We don’t bill Medicare, Medicaid, or any commercial insurer.

You may be able to recover all or part of the cost through:

• Medicare Advantage transport benefits — many MA plans include a limited number of NEMT rides per year
• HSA / FSA accounts — medical transport is typically an eligible expense
• Long-term care insurance — many policies cover non-emergency transport
• VA benefits — for eligible veterans

We provide itemized receipts with everything your plan’s reimbursement form needs.

If you’re Medicaid-eligible and need transport covered by your plan, contact your health plan or its assigned transportation broker (Modivcare, MTM, etc.). LumityCare is a private-pay supplement — useful for rides your Medicaid plan doesn’t cover, or when the broker can’t deliver on schedule.

Yes — every ride generates an itemized receipt with date, pickup/drop addresses, mileage, base rate, wait time, total, and a service description suitable for HSA/FSA, MA plan, or LTC reimbursement claims. Available immediately after the ride.

Call the member-services number on the back of your insurance card and ask three things: (1) does my plan include a non-emergency medical transport benefit, (2) what’s the per-ride or per-mile limit, and (3) do I need prior authorization. Coverage varies wildly — some plans cover unlimited dialysis rides, others cap at 24 trips per year. Get the answer in writing or a confirmation number if you can.

Yes. Pay with your HSA/FSA card at booking and we’ll issue an itemized receipt that meets IRS substantiation requirements. Non-emergency medical transport to and from a doctor’s appointment is a qualified medical expense.

Within 24 hours of drop-off, emailed to the address on the booking. If you need a paper copy mailed instead, just let us know when you book.

Most denials are fixable on appeal. The usual culprits are a missing transport service code (we can add A0100, A0110, or S0215 depending on your plan), no prior authorization, or the destination wasn’t a covered facility. Call us and we’ll re-issue the receipt with whatever code or detail your appeal needs — no extra charge.

On request, yes. Standard ambulance-style codes (A0100, A0110, A0428, A0429) and the broader NEMT code (S0215) are all available — tell us which one your plan asks for when you book, or call after the ride and we’ll reissue.

Set up a standing weekly schedule (same days, same times, every week) and get 10% off every ride for as long as the schedule runs. It applies to base rate, mileage, and wait time. Adds up fast at 3+ rides per week (dialysis, PT, frequent treatment).

There’s no contract. The 10% discount applies as long as the standing schedule is active. You can pause, change, or cancel any time with reasonable notice (24–48 hours).

When possible, yes — we try hard. It matters for dialysis patients, memory-care residents, and anyone who finds familiar faces reassuring. We can’t guarantee it 100% (driver schedules, time off, growth), but it’s a real goal of recurring scheduling.

Let us know as far in advance as you can (24+ hours is ideal). Missed rides with less than 4 hours notice are charged the minimum trip rate. Genuine emergencies are handled case-by-case — we’re not looking to penalize anyone for being sick.

If your standing schedule lands on a holiday and you don’t need the ride, just let us know — no charge. If you do need it, we’ll confirm coverage in advance (some holidays we’re available, some we’re not).

Yes. One call or email and we update the standing schedule. The discount continues to apply on the new schedule.

Yes — standard setup for facilities. One account, one monthly invoice, all rides broken out by rider and date. Per-resident or per-department breakdowns available on request.

One itemized monthly invoice covering every ride: date, rider name, pickup/drop addresses, mileage, wait time, base rate, total. Net-30 terms for established accounts. We can align our billing cycle and invoice format to your AP team’s preferences.

Every ride generates a trip record with pickup timestamp, drop-off timestamp, route, mileage, and driver name. Available on demand or attached to the monthly invoice. For discharges, we can send a real-time arrival confirmation back to your unit clerk.

Drivers are trained to confirm identity, confirm destination, and transport — nothing more. No sharing of patient details with third parties, no social media posts about riders. Trip records are stored securely and shared only with the facility account holder and the rider (or designated contact).

Yes — that’s exactly the relationship we’re built for. We’re happy to provide referral cards or a direct link to share. The family pays, we handle everything from quote to confirmation, and (if opted in) we send your team a ride-completed note for the chart.

Standard. Drivers assist door-to-door — from the unit, through corridors and lobbies, into the vehicle, and the reverse at drop-off. Tell us about elevators, security check-ins, or other building quirks once, and we add them to the ride profile.

We try to, and our evening/weekend hours are built for it. Call (224) 531-8011 as soon as discharge is approved — we’ll confirm availability within 15 minutes. Facility partners with a master account get priority routing on same-day calls.

Almost nothing. Hand the family our contact info, and we handle the quote, booking, and confirmation directly with them. You can opt in to be cc’d on the confirmation and the ride-completed note — but you’re not in the billing chain, and no PHI flows through your team.

Yes — pick the workflow that fits your system. We can send an end-of-ride text or email to the case manager named on the booking, a daily roll-up of completed rides for accounts with multiple patients, or a PDF receipt for upload to your EMR.

Yes. Include the aide’s name and phone on the ride notes when you book — the driver will text them on arrival and again on departure. The aide is often the smoothest handoff, especially for patients with cognitive concerns or mobility setup.

Yes. Agency-pay accounts let your team authorize and pay for individual rides on a patient’s behalf, with itemized monthly invoices showing patient-level detail so you can reconcile against the plan benefit. Email info@lumitycare.com to start the setup conversation.

30+ miles one-way. Anything beyond the standard Chicagoland service area — specialist visits in Madison, Indianapolis, Milwaukee, or destinations across state lines.

Yes — common destinations include Mayo Clinic, University of Wisconsin Health, IU Health, and Cleveland Clinic. Long-distance trips are quoted custom so we account for distance, time, vehicle, and any overnight or wait considerations.

Custom quote based on round-trip mileage, time on the road, wait time at the destination, and any overnight needs. We give the quote in writing before the trip so there are no surprises.

Yes — bathroom and stretch breaks are built into the route. Drivers stop at safe, accessible locations. No extra charge for reasonable breaks.

Welcome — $15/person one-way. For long trips, having a caregiver along is often the right call. Multi-day trips with overnight stays are quoted with the caregiver included.