For Home Health Agencies & Care Coordinators

The transport partner you can confidently refer.

When your patient needs to leave the home for dialysis, an infusion, a specialist visit, or an outpatient follow-up — the family asks you who to call. Your reputation rides with that referral. LumityCare is the local, private-pay transport vendor your Care Coordinators can hand to families without flinching.

LumityCare van parked at a Health and Wellness Medical Center entrance, ready for a patient drop-off.
Best Fit For Us

Refer us first when…

  • Patient has recurring evening dialysis or infusion appointments
  • Family needs a Saturday outpatient ride and your usual vendor doesn’t cover weekends
  • Working children can only handle after-hours pickups
  • Post-discharge follow-up rides during the home-health-to-outpatient transition
  • Recurring weekly trips that benefit from same-driver continuity
Worth A Call Too

Also call us if…

  • Your weekday daytime vendor fell through and you need a backup
  • The family has an urgent same-day medical ride and you can’t reach anyone
  • The patient has complex multi-stop or wait-and-return needs
  • Family is overwhelmed and just wants one number to call for transport
  • You’re vetting a new private-pay option to add to your referral list
Why Care Coordinators Refer Us

Three things that protect your reputation.

When a Care Coordinator hands a family our number, they’re putting their judgment on the line. We treat that referral the way we’d want ours treated.

Drivers your patients deserve

Background-checked, drug-screened, CPR/First-Aid certified. Trained to be patient with frail, elderly, post-surgical, or cognitively-impaired riders. They greet by name and don’t rush.

The family gets one phone call

Written quote up front. Booked, confirmed, completed — no surprise fees, no hidden charges. The family doesn’t have to call you back asking why the bill is different than expected.

You’ll hear it went well

If the family opts in, we can send your care management team a brief ride-completed note. Your Care Coordinator isn’t wondering — they know the patient got home safely.

Patient Scenarios

The four situations where Care Coordinators refer us most.

Click the closest match and we’ll show you what we’d do, what to tell the family, and how the billing flows. No two patients are identical, but the patterns are recognizable.

Recurring dialysis or infusion while in home health care

Your patient is recovering at home, but needs to leave the house 2–5 times a week for dialysis or infusion therapy. Their family can't drive every session.

What we’d do

  • Standing weekly schedule built around treatment days & times
  • Same driver when possible — familiar face on tough treatment days
  • Wheelchair-accessible vehicles if the patient is non-ambulatory
  • Door-to-door, including help from the front door to the vehicle & back
  • 10% discount on every ride in the standing schedule

What to tell the family & billing

What to tell the family: “Call LumityCare. They’ll quote you in writing, set up the standing schedule, and send a confirmation after each ride.”

Billing: Family-pay. Written quote up front, then weekly or monthly billing in one statement.

Confirmation: If the family opts in, we can send your care management team a brief ride-completed note for the chart.

How to Refer

Three steps. No portal. No paperwork on your end.

Designed to add zero friction to your Care Coordinator’s already-overloaded day. Hand the family our info and we take it from there.

  1. 1

    Give the family our info

    Phone, website, or a quick share of this page. We can also send a small referral card you can print or email if it helps.

  2. 2

    Family books, we confirm

    Family calls or books online. We send a written quote within one business day, the family approves, and we lock in driver and vehicle.

  3. 3

    We loop you in

    If the family opts in at booking, your care management team gets a brief ride-completed note — so the Care Coordinator knows the patient got there and back safely.

Honest Scope

What we cover — and what we don’t.

Knowing where we fit (and don’t) makes the referral easier. If a need falls outside, we’ll usually tell you who handles it.

We cover

  • Ambulatory & wheelchair-accessible transport
  • Recurring standing schedules (10% off every ride)
  • Evening + weekend windows your usual vendor may not
  • Door-to-door — from the patient’s home, into the clinic, and back
  • Written quote before every ride — family-pay with no surprises
  • Optional ride-completed confirmation back to your care team
  • Caregiver or family ride-along ($15/person, one-way)
  • Itemized receipts for Medicare Advantage transport reimbursement

We don’t cover

  • Stretcher or bariatric transport
  • 24/7 emergency or 911 response (please dial 911 for emergencies)
  • Medical care during transit (we’re transport, not clinical staff)
  • Direct Medicaid billing (we’re private-pay only)

Note: For Medicaid-funded NEMT, your patients should continue with their plan’s broker. We’re a private-pay option for what their plan doesn’t cover.

Add LumityCare to your referral list.

Twenty minutes to walk through your typical patients, your scheduling rhythm, and how the referral flow would work. You can also share this page directly with families — the link works as a quick referral on its own.