Base Pickup Fee
$50.00
Per trip leg (one pickup and drop-off)
Round trips consist of two legs
Transparent Pricing
We believe in upfront, honest pricing with no hidden fees. See exactly what your ride will cost before you schedule.
Standard Rates
Our pricing is structured to be fair and predictable. All rates are clearly defined with no hidden costs.
Service Type
Ambulatory
Mileage Rate
$3.00
Per loaded mile
Calculated from pickup to drop-off
Additional Passengers
$15.00
Each extra passenger beyond the first companion
1 companion rides free
Wait & Return
$20 / $40
15 minutes / 30 minutes
Longer waits quoted based on trip requirements
Service Type
Wheelchair
Base Pickup Fee
$75.00
Per trip leg (one pickup and drop-off)
Round trips consist of two legs
Mileage Rate
$4.00
Per loaded mile
Calculated from pickup to drop-off
Additional Passengers
$15.00
Each extra passenger beyond the first companion
1 companion rides free
Wait & Return
$20 / $40
15 minutes / 30 minutes
Longer waits quoted based on trip requirements
Additional Fees
| Service | Fee |
|---|---|
| Provided Wheelchair Fee (One-time flat rate) | $50.00 |
| After-Hours Surcharge (after 5 PM) | +25% |
| Cancellation Fee | Equal to base fee |
| Reschedule Fee | Equal to base fee |
| No-Show Fee | $100.00 |
Please Note: The base fare includes 1 companion at no extra charge. Each additional passenger beyond the first companion is $15.
Recurring rides: Standing weekly schedules save 10% on every ride — see below.
All fees confirmed upfront. Any applicable additional fee will always appear on your written quote before your ride is scheduled.
Estimate Your Trip Cost
Get an instant estimate for your trip. For a written quote confirmed for your specific pickup and drop-off addresses, use our online booking tool.
Fare Calculator
Enter your trip details to see your fare
Not sure? Use Google Maps to estimate the distance between pickup and drop-off.
$ Estimated Fare Breakdown
Total Estimated Fare:
$0.00
Note: This is an estimate only. Your final fare is calculated based on exact addresses, actual mileage, and any special needs, then confirmed in writing before your ride is scheduled.
Know your price before you ride.
Every trip is quoted and confirmed before scheduling. Round trips consist of two trip legs. Tolls, additional stops, specialty assistance, and other requested services may affect the final quote.
- Written quote before every ride — no surprise charges
- Itemized receipts for HSA / FSA / LTC reimbursement
- Door-through-door assistance included
10%
off every ride
off every ride
Recurring Ride Plans
Standing weekly schedules for dialysis, chemotherapy, physical therapy, or any regular appointment save 10% on every ride — automatically applied at booking.
Learn about recurring plans →The fine print, written plainly.
- Booking lead time
- 24–48 hours in advance is preferred. Same-day requests may be available based on driver availability and could carry a surcharge.
- Cancellation
- Cancel by 3:00 PM CST the day before your ride at no charge. Cancellations made after that window are charged a fee equal to the base fee for the trip. Trips booked after 3:00 PM CST the day before, and same-day bookings, are non-refundable. A confirmed trip holds a time slot that's no longer available to other riders — please call to cancel as soon as your plans change.
- No-shows
- A trip is considered a no-show if it is cancelled after the driver has arrived. No-shows are charged a $100 fee.
- Payment timing
- For private-pay clients, the deposit (equal to the base fee) is due before the ride is dispatched. Any post-trip balance (mileage true-up, wait time, extras) is charged to the card on file. Long-distance trips require full payment or a substantial non-refundable deposit upfront. Facility-pay rides are invoiced per trip or weekly (Net-30).
- Card on file
- When you pay the deposit, your card is securely stored on file by our payment processor (Stripe). We use the card on file for post-trip charges (mileage true-up, wait time, additional passengers, no-show or late-cancellation fees) and, for recurring clients, weekly or daily billing. We never store full card numbers on LumityCare systems. You can update or remove your card on file at any time by contacting us.
- Quote validity
- Written quotes are valid for 48 hours. Routes, mileage, and wait time on the day of service are what your final receipt is based on.
- Refunds
- If a ride is cancelled by LumityCare (mechanical issue, weather), you'll receive a full refund within 3 business days.
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