When a discharge runs late, a dialysis run lands on the evening shift, or a Saturday outpatient slot needs a ride — LumityCare is the local team your coordinators can actually call. We specialize in the evening, weekend, and after-hours windows that bigger vendors quietly avoid.
We’re not a national broker with a 1-800 number. We’re a local Chicagoland operation built around responsiveness — the kind that comes from a small team and a direct relationship with the owner.
No call center. No offshore dispatch. The person who picks up the phone knows your facility, your residents, and your standing schedule.
One monthly invoice with every ride broken out: date, rider, route, mileage, wait time, total. No surprise charges, no batched line items you have to decode.
One named person at LumityCare who knows your residents by name, your standing schedule by heart, and your facility’s quirks. Continuity, not ticket numbers.
Pick the closest match and we’ll show you what a typical engagement looks like — the rides, the rhythm, the billing, and how we’d kick it off.
When a patient is cleared at 7 PM and the family can't come, or a Saturday step-down transfer needs to move — call us. We're built for the discharge slots big vendors quietly avoid.
Billing: Itemized invoicing — facility-pay or family-pay, your call. We can send the quote to either party.
Volume: Recurring discharge volume (5+ per month) qualifies for a 10% discount on every ride.
Documentation: Each ride generates a timestamped trip record you can attach to discharge paperwork.
No portal to learn, no procurement process. We design the engagement around how your team already works.
A 20-minute call to walk through your typical rides, scheduling rhythm, and contact preferences. We listen first.
Master account, a named point of contact on our side, agreed-on scheduling and billing methods. Usually live within one business day.
Book by phone, email, or shared calendar. Itemized monthly invoices. We send pickup & drop-off confirmations to your team for every ride.
We’d rather you know up front than find out on a busy Friday. If a need falls outside our scope, we’ll tell you and often point you to who handles it.
Note: For Medicaid-funded NEMT, your residents should continue with their plan’s assigned broker. We’re a private-pay supplement, not a Medicaid replacement.